F.A.Q.

How reliable is Intense HID?
Unlike other online retailers who buys from other retail shops. We import our hid conversion kit directly from the manufacturer, therefore providing customer with the best prices.

How do I send the payment? / How can I make an order?
You may send payment by credit card via PayPal, Credit Card orders over the phone, cashier check/money order, or use your credit card through Authorize.Net through our shopping cart.  You can make an order by clicking add item and use checkout when you are done shopping.

Do you ship to unconfirmed address using PayPal?
No

Do you ship to different address besides the credit card billing address?
No, We only ship to the credit card billing address to prevent fraud.  If you need the product shipped to a different address, you can call your credit card company to add a secondary address.

Do you accept COD or Credit Cards?
We do not accept COD. We do accept Credit Card.

Do you accept US dollars only or do you accept other currency?
We accept US currency only and our site only show the prices in USD only.

Do you sell to separate customers or you do wholesale only?
Our main business is retailing but we also do wholesale, please email sales@intensehid.com for wholesale pricing.

Do you drop ship to wholesale customer?
Yes, please contact us for more details.

What service are used to ship the product?
We use USPS/UPS to ship our products to customers,

Do you ship to APO/FPO addresses?
Yes

Do you ship International?
Yes, we ship to all 7 continents.

What are the shipping methods?
The methods are as follow:

USPS Priority Mail: (US only) (takes 2-3 days)
USPS Express Mail: (US only) (takes 1-2 days)
USPS Global Priority Mail: (International only) (takes 3-7 days)
USPS Global Express Mail: (International only) (takes 2-5 days)
UPS Ground: (US only) (takes 1 to 5 days)

Will I receive a tracking number when the order is shipped?
A tracking number will be emailed to the e-mail address used on the order when the product ships out.

For any kind of question, please feel free to send us a e-mail at support@intensehid.com