Term of Sale

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.

This Agreement contains the terms and conditions that apply to purchases by Home, Home Office, and Small Business customers from the Intense HID entity named on the invoice ( "Intense HID" ) that will be provided to you ("Customer" ) on orders for Intense HID HID Kit or related products sold from us. You agree to be bound by and accept this agreement as applicable to your purchase of product(s) or service(s) from Intense HID. By using Intense HID's  Site and submitting orders to Intense HID's  systems, Customer agrees to be bound by and accepts these terms and conditions.

THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH Intense HID  IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER Intense HID STANDARD TERMS APPLY TO THE TRANSACTION.

These terms and conditions are subject to change without prior written notice at any time, in Intense HID's  sole discretion.
Other Documents: Other than as specifically provided in any separate formal purchase agreement between Customer and Intense HID, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Intense HID.

GOVERNING LAW: THE PURCHASE OF ITEM(S) THROUGH OUR WEBSITE SHALL BE DEEMED TO BE A CONTRACT MADE UNDER US LAW AND GOVERNED BY THE LAWS OF US. THE CUSTOMER AGREES TO SUBMIT TO THE JURISDICTION OF THE UNITED STATES COURTS AND TO ABIDE BY ALL APPLICABLE LOCAL, STATE, NATIONAL AND INTERNATIONAL LAWS AND REGULATIONS. Intense HID SITE SHALL BE DEEMED TO BE A CONTRACT MADE UNDER UNITED STATES LAW AND GOVERNED BY THE LAWS OF UNITED STATES. THE CUSTOMER AGREES TO SUBMIT TO THE JURISDICTION OF THE UNITED STATES COURTS AND TO ABIDE BY ALL APPLICABLE LOCAL, STATE, NATIONAL AND INTERNATIONAL LAWS AND REGULATIONS.

Payment Terms; Orders; Quotes: Terms of payment are within Intense HID's  sole discretion, and unless otherwise agreed to by Intense HID, payment must be received by Intense HID prior to Intense HID's  acceptance of an order. Payment for the products will be made by credit card, check, cashier check, money order, or some other prearranged payment method unless credit terms have been agreed to by Intense HID. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Intense HID may invoice parts of an order separately. Orders are not binding upon Intense HID until accepted by Intense HID. Any quotations given by Intense HID will be valid for the period stated on the quotation and prices may change from period of time.

Shipping Charges; Taxes: The prices of the item(s) ordered are displayed at Intense HID's  site and in Customers shopping cart, and are quoted in US Dollars ("USD"). The prices displayed exclude any form of taxes. All taxes and custom duties which may incurred in the process of shipment at the destination country shall be bear by the Customer. The delivery charges payable shall be calculated in Customers shopping cart. Intense HID uses third parties for the delivery of the items. Items will be delivered to address provided by the Customer. Which Intense HID takes all efforts to procure the expeditious delivery of the items to the Customer, Intense HID does not represent or warrant that the items will be delivered to the Customer within the time frames quoted on our Site. The delivery time frames specified in Customers shopping cart are indicative only and shall not be an obligation on us or the carrier. If the Customer fails to take delivery of the items or fails to enable Intense HIDor the carrier to make delivery (whether by refusal or failure to provide any or proper instructions, authorization, information, payment etc), delivery shall be deemed to have take place upon the carrier or Intense HID giving notice to the Customer of such delivery whereupon risk in the items shall pass immediately to the Customer. The Customer shall reimburse Intense HID all costs and expenses (including but not limited to transport, storage and insurance charges) incurred by us as a result of your failure or refusal to take physical delivery. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee.

Title; Risk of Loss: Title to products passes from Intense HID to Customer on shipment from Intense HID's  facility. Loss or damage that occurs during shipping by a carrier is not Intense HID fault but will do our best to resolve the problem with the carrier. Title to software will remain with the applicable licensor(s).

Return Policies; Exchanges; Refunds: Intense HID understands that in various cases after purchasing an item, not all Customers may be completely happy with their goods. Intense HID regrets to inform the Customers that Intense HID does not allow any return once the item(s) have been deemed to be delivered to you due to the nature of the item(s) sold on the website unless the product is defected due to manufacturing is reported within 10 calendar days after receipt of the item(s) by the customer.  Intense HID allows exchange for a different item or store credit if the product is reported within 10 ccalendar days after receipt of the item(s) by the customer.  If Intense HID makes an error and ships the wrong product, Intense HID will replace it with the correct item if the product is still in its original packaging. Which means that the product must be unopened and uninstalled. If the product is opened, Intense HID may buy back the product if it is in mint condition or charge a restocking fee. If the correct item is temporarily out of stock, Intense HID will notify the customer and fill the order when the item returns to stock. If Intense HID cannot fill the order at any time, a store credit or refund will be authorized at the Customers request. The Customer is responsible for shipping costs of all returns.  The products must be returned in the original packaging with all accessories and manuals included. Any discrepancies could result in a delay or partial forfeiture. There will be a re-boxing fee in Intense HID's  sole discretion for products not returned in the original manufacturer's packaging. If part of a product becomes defective by the manufacturer and not by the customer, the full product may be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed. After the return period, products will be covered by the manufacturer's warranty as applicable. All returns must be sent via UPS, Federal Express, DHL, or any other courier that issues a tracking or registered control number. Before returns are shipped back to Intense HID, customer should email support@intensehid.com for instructions on completing the return.  If a customer requests for a refund before the product has been shipped out, there will be a 5% service charge fee to cover credit card processing fee, which is non-refunded once an order has been successfully completed.  Refunds that have been shipped out are subject to a 20% restocking fee plus actually shipping cost.

Products: Intense HID's  policy is one of ongoing product update and revision. Intense HID may revise and discontinue products at any time. Intense HID will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building Intense HID products are selected from new product. Using the technology available to Intense HID, Intense HID has tried it's best to ensure that the thumbnail images of the item(s) materially resemble the item(s) delivered to the Customer. Due to differences in monitors and variance in resolution setting, the color seen on screen may not be the exact color of the item(s). However, due to limitations beyond Intense HID's  control, Intense HID is not responsible for any differences or non-conformity of the item(s) delivered to the Customer as compared to the images of the item(s) as shown on the Site.

Compatibility: Intense HID strongly urges the Customer to check compatibility before ordering products. If an item is returned due to incompatibility, Intense HID will be unable to accept it back.

LIMITATION OF LIABILITY: INTENSE HID DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. Intense HID WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, Intense HID IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT.

Service and Support: Intense HID endeavors to provide the best customer and technical support via email. For end-user Customers, Intense HID promises that its support people will attempt to handle over email and other given support methods any problem involving Intense HID products. However, Intense HID's  support people may not be able to understand or resolve any given problem. Service offerings may vary from product to product. Intense HID has no obligation to provide service or support until Intense HID has received full payment for the product or service/support contract for which service or support is requested.

Shipping: The customer pays for shipping to Intense HID and Intense HID pays for the shipping back to you. Similar to a walk-in store, Best Buy will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Intense HID will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

Headings: The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.